Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Dry Delights. Throughout the website, the terms “we,” “us,” “our,” and “Dry Delights” refer to Dry Delights.

Dry Delights provides this website, including information, products, services, content, and other resources available through the website, subject to these Terms of Service.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase our products.

We reserve the right to update or modify these Terms from time to time. Any changes will become effective when the revised Terms are posted on our website.

Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that the information you provide to us is accurate and that you are legally permitted to enter into a purchase transaction under applicable laws.

You agree not to use our website or products for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You must not:

  • Attempt to gain unauthorized access to our website or systems.
  • Introduce viruses, malware, or other harmful code.
  • Use our website to conduct fraudulent activities.
  • Misuse our products, website, or services.
  • Violate any applicable laws or regulations.
  • Attempt to interfere with the normal operation or security of our website.

We reserve the right to restrict or terminate access to our website where there is a reasonable basis to believe that these Terms have been violated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, limit, or cancel an order where there is a legitimate business reason, including:

  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Product availability limitations.
  • Pricing or technical errors.
  • Repeated unsuccessful delivery attempts.
  • Misuse of promotional offers.
  • Orders appearing to be placed for unauthorized resale or commercial distribution.
  • Any violation of these Terms or applicable law.

Where an order is cancelled by us, we will make reasonable efforts to notify the customer using the contact information provided at the time of placing the order.

We do not guarantee that the website will always be available, uninterrupted, or completely free from technical errors.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in:

  • Product appearance.
  • Packaging.
  • Color or texture.
  • Product photographs due to lighting or screen settings.
  • Natural characteristics of products.

For food and natural products, variations in color, texture, aroma, or consistency may occur due to the natural characteristics of ingredients and production batches.

Product images are provided for representation purposes and may not always exactly reflect the product received.

We reserve the right to update product information, pricing, availability, packaging, or descriptions when necessary.

SECTION 4 – PRICES AND PRODUCT AVAILABILITY

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed from time to time without prior notice.

We reserve the right to:

  • Change product prices.
  • Modify or discontinue products.
  • Limit product quantities.
  • Correct pricing or technical errors.
  • Cancel an order where a significant pricing or system error has occurred.

If an order is placed at an incorrect price due to a website or technical error, we may contact the customer to confirm whether the order should proceed at the correct price. If the customer does not wish to proceed, the order may be cancelled and any payment made will be handled according to the applicable refund process.

SECTION 5 – ORDERS AND ACCEPTANCE

Placing an order through our website constitutes a request to purchase the selected products.

After receiving an order, we may contact the customer by phone, WhatsApp, SMS, or email to confirm the order and delivery details.

An order may be cancelled or declined where:

  • The requested product is unavailable.
  • Customer information is incorrect or incomplete.
  • The order cannot be reasonably delivered to the provided address.
  • Fraudulent or suspicious activity is identified.
  • A technical, pricing, or inventory error has occurred.
  • The order violates these Terms.

For Cash on Delivery orders, the order may be subject to confirmation before dispatch.

SECTION 6 – CUSTOMER INFORMATION AND BILLING DETAILS

When placing an order, you agree to provide complete and accurate information.

This may include:

  • Full name.
  • Delivery address.
  • Phone number.
  • Email address.
  • Billing information, where applicable.
  • Payment information, where applicable.

You are responsible for ensuring that your delivery information is correct.

Incorrect or incomplete information may result in:

  • Delivery delays.
  • Additional delivery attempts.
  • Additional delivery charges, where applicable.
  • Return of the shipment to Dry Delights.

If we are unable to deliver an order because incorrect or incomplete information was provided by the customer, Dry Delights may treat the order in accordance with its Shipping Policy and Return & Refund Policy.

SECTION 7 – SHIPPING AND DELIVERY

We dispatch orders through third-party courier and logistics providers.

Delivery times are estimates and may vary due to:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Operational disruptions.
  • Incorrect delivery information.
  • Areas outside standard delivery routes.
  • Circumstances beyond our reasonable control.

Our applicable shipping charges, estimated delivery timelines, free-shipping conditions, and other delivery information are provided in our Shipping Policy.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

SECTION 8 – CANCELLATION, RETURNS AND REFUNDS

Order cancellations, returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

In general, eligibility for a return, exchange, or refund depends on the condition of the product, the time within which the request is made, and the circumstances of the claim.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded under applicable law.

SECTION 9 – PAYMENT

We may offer different payment methods, including Cash on Delivery and available online payment methods.

Online payments are processed through applicable third-party payment gateways or financial service providers.

Dry Delights does not intentionally store complete payment card information on its own systems where payment processing is handled by a third-party payment provider.

Payment processing may be subject to the terms, conditions, security procedures, and privacy policies of the relevant payment provider.

If a payment fails, is reversed, declined, or cannot be verified, we may delay or cancel the relevant order.

SECTION 10 – THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers, courier companies, analytics services, advertising platforms, or other technology providers.

These third parties may operate under their own terms and privacy policies.

Where a third-party service is required to complete your order or provide a website feature, information may be shared with that provider only to the extent reasonably necessary for the relevant service, subject to our Privacy Policy and applicable law.

Dry Delights is not responsible for interruptions or failures caused solely by third-party platforms outside our reasonable control.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites are not operated or controlled by Dry Delights.

We are not responsible for:

  • Their content.
  • Their availability.
  • Their security.
  • Their privacy practices.
  • Their products or services.
  • Any transaction conducted through them.

Customers should review the applicable terms and privacy policies of third-party websites before using them.

SECTION 12 – CUSTOMER REVIEWS, COMMENTS AND FEEDBACK

Customers may submit reviews, comments, feedback, photographs, testimonials, suggestions, or other content through our website or other communication channels.

By submitting such content, you confirm that:

  • The content is truthful to the best of your knowledge.
  • You have the right to submit the content.
  • The content does not infringe the rights of another person or business.
  • The content does not contain unlawful, threatening, abusive, defamatory, or fraudulent material.
  • The content does not contain malicious software or harmful code.

Where permitted by applicable law, Dry Delights may use customer reviews, testimonials, photographs, or feedback for legitimate business and marketing purposes.

We may remove or decline to publish content that we reasonably consider inappropriate, misleading, unlawful, offensive, or inconsistent with these Terms.

SECTION 13 – INTELLECTUAL PROPERTY

All content available on the Dry Delights website, including but not limited to:

  • Brand name and logo.
  • Product photographs.
  • Graphics.
  • Designs.
  • Text.
  • Product descriptions.
  • Videos.
  • Marketing materials.
  • Website layout and content.

is owned by or licensed to Dry Delights and is protected by applicable intellectual property laws.

You may view or use website content for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from Dry Delights.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions.
  • Prices.
  • Promotions.
  • Offers.
  • Shipping charges.
  • Delivery estimates.
  • Product availability.
  • Other website information.

We reserve the right to correct such errors or update information when necessary.

If an error materially affects an order, we may contact the customer and provide the available options, which may include correcting the order or cancelling it.

If an order is cancelled because of an error for which payment has already been received, any applicable refund will be processed according to our Return & Refund Policy and the applicable payment method.

SECTION 15 – PROHIBITED USES

You may not use our website or its content:

  • For any unlawful or unauthorized purpose.
  • To violate applicable laws or regulations.
  • To infringe intellectual property or other rights.
  • To submit false or misleading information.
  • To engage in fraudulent activity.
  • To harass, threaten, abuse, or harm others.
  • To upload viruses, malware, or harmful code.
  • To collect or misuse another person's personal information.
  • To spam, phish, scrape, or attempt unauthorized access.
  • To interfere with the security or operation of the website.
  • To reproduce or commercially exploit our website content without permission.

We may restrict or terminate access to the website where we reasonably believe prohibited activity has occurred.

SECTION 16 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain our website and provide accurate product and service information. However, we do not guarantee that the website will always be:

  • Available.
  • Uninterrupted.
  • Secure.
  • Error-free.
  • Completely accurate or current.

To the maximum extent permitted by applicable law, Dry Delights will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use of our website or services.

However, nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

For product-related claims, customers should follow the procedure provided in our Return & Refund Policy.

SECTION 17 – FORCE MAJEURE

Dry Delights will not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.
  • Severe weather.
  • Government restrictions.
  • Public emergencies.
  • Strikes or labour disruptions.
  • Courier or logistics disruptions.
  • Internet or technology failures.
  • Power outages.
  • Civil disturbances.
  • Other events beyond our reasonable control.

We will make reasonable efforts to resume affected services as soon as practical.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or limited to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions of these Terms will continue to remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our:

  • Privacy Policy.
  • Return & Refund Policy.
  • Shipping Policy.
  • Other policies published on our website.

constitute the terms governing your use of the Dry Delights website and purchase of our products.

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision later.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute relating to these Terms, our website, or our services shall be handled in accordance with the applicable laws and competent jurisdiction of Pakistan.

Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

SECTION 21 – CHANGES TO THESE TERMS

We may update, modify, or replace these Terms of Service from time to time.

The latest version will be posted on this page.

We encourage customers to review this page periodically.

Your continued use of the website after revised Terms have been posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 22 – CONTACT INFORMATION

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us:

Dry Delights
Customer Support: 0315 9408880
Email: delightsdry@gmail.com